Cultivating Innovation with Diverse Voices:

Confronting Complex Challenges Together

7 Letters specializes in assisting organizations tackle complex issues through a democratic approach that leverages the collective wisdom of individuals with diverse perspectives and experiences.

Democracy centers on the inclusion of everyone, not just those with power or wealth, but all individuals. It emphasizes the opportunities for people to influence the society they belong to. Our approach creates connections connections among individuals from diverse backgrounds, valuing their perspectives as experts, decision-makers, or everyday people to collaboratively tackle complex societal challenges. 

By engaging a varied group of stakeholders in a structured and facilitated process, participants gain a deeper understanding of their own and each other's perspectives. This collaborative environment leads to the emergence of a clear and consensus-driven path, discovering what are both important and effective solutions to complex problems.

The Logosofia Approach

The Greek definition for "Logos" is speech, while "Sofia" means wisdom. By combining these words, we mean to convey wisdom through dialogue. The approach also goes by the name of Structured Democratic Dialogue or Structured Dialogic Design and was developed by Alexander N. Christakis, who received his Ph.D. in Theoretical Physics from Yale University, and colleagues, including John Warfield, Ph.D.. The science-based process is strongly rooted in a mix of consensus methodologies. Regardless of what you call it, our approach includes three distinct phases:

1

Discovery Phase

Thorough attention to detail is crucial in uncovering initial conditions, with duration depending on complexity. Taking shortcuts during this phase carries substantial risk. Within the Discovery Phase, a Core Planning Team is formed. Key responsibilities include situational analysis, stakeholder assessment, framing the triggering question, and logistical planning.

2

Design Phase

The Design Phase involves participants engaging in dialogue to collaboratively shape potential solutions for addressing the challenge at hand. Depending on the specific archetype being utilized (as determined in Discovery), this phase may include up to three distinct dialogues, encompassing the exploration of an ideal vision, challenges, and actionable steps.

3

Action Phase

This pertains to the execution of the ideas, where factors such as desirability, impact, feasibility, costs, and more come into play. In this phase, we pinpoint precise actions and outline the required resources (financial, personnel, skillsets, etc.) for implementation. Additionally, we establish timelines and metrics to track progress and allow for adjustments as necessary. A well-defined communication plan is also crucial at this stage.

Guiding Principles

DIVERSITY

Diverse perspectives covering the issue's scope are vital, enabling participants to discover and appreciate different viewpoints, yielding a new collective wisdom. Autonomy & authenticity are pivotal to fostering successful dialogue.

STRUCTURE

A structured method for dialogue ensures efficient and confident decision-making by organizing information, preserving diverse perspectives, and reducing cognitive overload.

SHARED LEARNING & OWNERSHIP

Through dialogue and comparing ideas, participants gain a deeper understanding of their contributions and foster connections, leading to systemic solutions and shared ownership. 

EFFECTIVENESS

Through our approach, participants uncover collective significance and effectiveness. Leveraging the capabilities of Logosofia, they can pinpoint high-impact ideas, enabling more efficient navigation of situational complexity.

The job of the Logosofia Process (SDD) facilitator is to create a climate of equity, authenticity, and empathy. The Facilitator should never sacrifice the group for the individual (regardless of the participants' positional power). They must remain content-neutral, never compromising their neutrality by making content or value statements. They are experts in the process and must not negotiate it with participants. 

Logosofia Software

Logosofia Software

7 Letters uses specialized software to support the process of Structured Democratic Dialogue.

Unlocking Complexity with Logosofia: Harnessing Dr. John Warfield's 'interpretive structural modeling' (ISM) algorithm, participants efficiently connect ideas to discover an effective path for navigating complexity. The resulting 'influence map' showcases the leverage of included ideas.

Logosofia preserves all participant-generated information, ensuring integrity and transparency throughout the entire process.

Global Applications of the Logosofia (SDD) Process

The process has been utilized in a number of arenas across the world to address a variety of complex challenges.

Testimonials

The following testimonials were gathered from individuals who had participated in the process of Structured Democratic Dialogue. The process was facilitated by a variety of practitioners.
  • It has been truly a great experience. So obviously simple and yet rare nowadays. Through this process, I had the opportunity to realise how great freedom of expression is, as well as the necessity to hear the purity in another person’s speech without interference, impositions, “polish”, “correction,” and, of course, without the power of authoritarian enforcement which could make anyone of us think and say “Let me talk as I know best.” Especially, in the case of the wine villages, I feel that there was a unique originality with regard to this process. Perhaps for the first time since the foundation of the Republic, 27 different fronts sat around the table. For the first time, a pilot project entered the debate in the presence of officers of all government departments that play a direct role in the region. Even more important is the fact that local bodies of various and different disciplines sat at the same table. For the first time, every participant in the discussion realised that what she/he had in mind as the problem, was one-dimensional. And the solution she/he had in her/his mind was insufficient. Perhaps for the first time, a state officer listened to another state officer as well as local stakeholders and acquired a more comprehensive approach to the outline plan for the region. The treasure word we discovered was SYNERGY.  

    Clelia Vasiliou, Director

    Troodos Development Company
  • The use of the Structured Democratic Dialogue methodology was a new experience that has proven very effective in finding and classifying the causes that create operational problems and effective administration to the local authorities in Cyprus. This methodology provided an opportunity for all participants to express their ideas and opinions and then, with the help of specialized electronic tools, to extract conclusions on the problems and needs that exist at the local government organizations in matters of Administration and Leadership. This innovative method has facilitated the collection of ideas from people with different opinions and perceptions from different environments, who face problems and situations that others are not aware of because of the nature of their work, through a collaborative, structured, and comprehensive process. The expression of views by all stakeholders revealed different difficulties and problems from different angles. Thus, achieving a solution for these problems which will be done at a later stage covers not specific, individual aspects of the problem but all of them.  The classification of ideas that follows in the methodology undoubtedly facilitated the understanding of the participants’ ideas since these ideas are further elaborated and categorized with others who have similar content and features in common. By categorizing ideas, participants vote for the five ideas they consider as the most important. Then, with the help of a special software, participants examine the associations between the ideas and whether one idea can affect another. In this way the “Tree of Influence” is created which depicts the relationship of different concepts, but also which ones are considered primary and fundamental and placed at the base of the tree and which are considered cause by the primary ideas and placed at the top. 

    Panayiotis Damianou, Secretary General

    Union of Cyprus Communities
  • An interesting part of the dialogue was that one person’s statement could influence another person’s vote.  I appreciated this dialogue procedure.  It’s not easy to go through.  It’s thought-provoking and, a lot of self-analysis, and introspective thinking has to happen for this to be a successful process.  We came to the table with diverse philosophies and thought processes in general and opinions and this dialogue was a successful process.  And if you look at the 6 days and the way that the work maps out, we are talking about funding and philosophies and student outcomes as a priority.  The days here together – we know that we want the school to succeed and that’s a common goal and thread that we all have here.

    Annie Urasky, Director

    Michigan Department of Civil Rights, Division On Deaf, DeafBlind, and Hard-of-Hearing
  • At the beginning of this meeting I thought oh, this is not going to work.  Because of past experiences.  And I thought MSD is going to close because nobody is going to want it to do well!  Or be successful.  But now, after 6 days, I’m thinking wow, this is hard and it’s my school and this is so interesting how this is becoming a successful process.  And I think it will be, we can achieve what we want to do.  And I appreciate all of you coming for this whole 6 days and taking our school seriously.  I want to thank all of you for everything – your philosophies and opinions and, just everything.  I also want to say I forgot to add that the first day of our meeting I had a fear to speak up.  I was afraid to say my opinion about my school.  I just thought, I don’t know, I think it’s different because I have a Deaf perspective.  But I really notice I was wrong.  I was not the only one.  You were all here to collaborate and that really shocked me and hit me hard.  You were really open to dialogue and open to the Deaf perspective.

    J. C. (Student)

    Michigan School for the Deaf
  • 7 Letters facilitated 100% virtual structured dialogues (due to the COVID-19 pandemic), delivered over 6 weeks, with participants from around the country. The process created a deeply meaningful experience for all, bringing us important insights to serve a traditionally underserved population. Working with Jeff utilizing the Logosofia process is like having a coach and mentor all in one person. His knowledge of the dynamics of the process, and the educational cultures, helped me keep focused on the prize: insight into the deep drivers of a wicked problem discovered collectively by the group of stakeholders. While our Dialogue work was over 3 years ago, the information learned is still gold and continues to inform our work daily.

    Leslie Thatcher, Director, Program Development and Strategy

    Perkins School for the Blind